What Constitutes E-Government?

While digital transformation is disrupting every sector of the global economy, governance is no longer left out. Digital governments are taking over conventional institutions and practices that, making them easier for citizens. As smart cities begin to prevail, the concept of smart government has also found massive importance in the current scenario.

What is E-Government?

According to Wikipedia, e-government is the use of technological communications devices, such as computers and the internet to provide public services to citizens and other persons in a country or region. In Layman’s terms, it is the combination of technological infrastructure and services with the existing ones to accelerate the processes and services that are carried out within the government bodies.

Statista reports that during the most recent survey period, 29 percent of observed the UN Member States had a very high e-government development index (EGDI) of 0.75 and higher. The parameters on which this index has been calculated are:

  • Online service index
  • Telecommunication infrastructure index
  • Human capital index

Essentially, these indices reflect an accurate picture of what constitutes a smart government. Let’s look at some of the models of delivery:


Through this model, government portals or government CRMs are built that can carry out mundane tasks like consumer transactions, forms or reports availability, government information disclosure, etc. These platforms establish direct communication between the citizens and the government, thus making government services more accessible to every citizen. Additionally, having a public sector CRM can be of immense value to governments for facilitating the exchange of information and communication with the consumers.


Communication with the businesses and commercial entities is carried out via government-to-business models. Here, professional transactions, contracts, and business practices come into the picture. Such government relations software simplifies the process of information sharing between businesses, companies, and government agencies. In addition to that, it augments economic growth via fruitful utilization of data.


Inter-governmental communication and information dissemination take place in the third model. Most non-commercial interactions, regulatory services and policies, public notices and briefs, notifications, applying for services and grants are included in this model. Apart from that, governments can utilize government cloud services to manage entities like natural resources, auditing, and transport.


Finally, under this model, the government gets to manage its internal operations and activities being practiced by the employees. Government employee data can be tracked and managed for maximum productivity and streamlined processes of the government agencies. Payroll, training, and even personal records can be securely stored and accessed via a CRM for government.

Crust – The Open-Source Way of E-Governance

With Crust low-code solutions, you can actualize a plethora of e-government functions with negligible cost investment. Easy-to-use, flexible, and scalable platforms by Crust make it easy for organizations to teach interoperability and support various activities, operations, and individuals in the foreground. Try Crust low-code for free and switch to the smart government today!

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