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How Does CRM Software Benefit Insurance Companies?

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For any business in the 21st century, a company CRM is one of the most essential components of its IT infrastructure. The necessity for maintaining a healthy customer base and meeting regular targets brings open-source CRM to the crux of insurance companies as well. In a fiercely competitive industry like that of insurance companies, there’s no time to get stuck with a product that reduces your efficiency instead of increasing it. Let’s find how a CRM website can be your best companion. Read more

Why Customer Service Matters in the Healthcare Industry

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Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more