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What Does a CRM Do For Non-Profits?

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Customer relationship management is defined as the management of customer relationships and client interactions. However, this can prove to be difficult without the use of a CRM system to streamline and automate business processes. The CRM software industry is expected to reach a total revenue of $80 billion by the year 2025.

CRM software platforms have various potential benefits for non profits in terms of both organizational administration and tracking constituent relationships. It can help non profits implement more tailored donor outreach campaigns and record past donor interaction data. Furthermore, CRM software platforms obtain valuable and detailed organizational insights. This allows businesses to get a better understanding of overall donor relationships and interactions.

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Why are Workflows Important?

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Workflows play a crucial part in maintaining a systematic sequence of administrative and organizational processes from the initiation of a project to completion.

Workflows can help streamline and automate repetitive and time-consuming day-to-day organizational tasks. Also, they can improve your business’s efficiency, and consequently productivity.

Clearly defined workflows have a wide variety of benefits. They can aid employees to perform their duties more productively, help managers with decision-making, and provide cross-departmental collaboration opportunities.

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What are Metrics?

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Goal-setting is a cardinal factor in the pursuit of business success. But, in the process of setting and achieving goals, there is one intermediate step that we’re too lazy to bother about: Tracking your business performance.

Performance tracking and measurement keep you abreast of your exact location in the journey to success. Not only does it help in continuous improvement, but it also helps one identify their specific strengths and weaknesses.

It is tricky to evaluate business performance data quantitatively. But, this process can be made easier by using measures called ‘Metrics.’ Different metrics help track, measure, and analyze the different aspects of an individual or organization.

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What are Some Examples of Enterprise Software?

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ERP (enterprise resource planning) software is defined as a specific type of software that organisations can use to manage and automate their day to day business processes and tasks such as accounting, project management, and supply chain operations. ERP systems link critical business processes to create an effective and efficient flow of company data and information throughout an organisation.

Research has shown that implementing an enterprise resource planning software system can lead to an overall improvement of business processes for 95% of organisations that do so. The digital technology and infrastructure evolve, and the amount of data that companies are required to record, track and maintain increases exponentially. That is why enterprise resource planning systems are becoming more and more vital for operating and managing a business properly.

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What is an Employee Onboarding System?

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Employee onboarding is the process of introducing new employees to the culture of the workplace. It involves a comprehensive induction routine through which the new employees are made familiar with their duties, colleagues, company hierarchy and common workplace practices.

Employee onboarding is an extremely integral part of ensuring employee productivity and retention. Glassdoor finds that companies with an efficient onboarding process improve their hire retention rates by 82% and employee productivity by about 70%.

Managers and HR personnel use an employee onboarding system to execute the systemic formalities involved in employee onboarding. This includes releasing the offer letters, onboarding paperwork and ID documentation. An employee onboarding system minimises human error and makes the process hassle-free and efficient. Read more

Why Do You Need an API?

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In today’s digital economy, applications have to be interactive to be successful. The interaction cannot only be limited to the users; it must also extend to other platforms. As the amount of data that organisations are required to record and process increases every day, the need for APIs is becoming more and more prevalent.

Application Programming Interface (API) is a software intermediary that is a key tool in sharing vast amounts of data across various organisational departments and employees. An API increases efficiency by allowing enterprise applications and software to interact with each other and share with ease. Read more

What Is a Business Process?

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A business process is a set of comprehensive tasks and steps performed by company stakeholders to achieve an existing organisational goal or objective. Your business productivity is defined by your company’s ability to manage its business processes and delegate existing resources towards them. This process is known as business process management.

Managers are slowly realising the utility of business process management. The global business process management industry is expected to be worth between $13 billion and $14 billion by 2021. Business process management can help your business automate and optimise business activities to achieve targets and milestones much faster. Read more