16 July 2019
Cork, Ireland

Crust Technology, the driving force behind the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Solution.

Crust’s Service Solution will deliver the following feature set:

• Agent console with 360 degree view of any customer
• Advanced Case Management with integrated omni-channel communications
• Attachments Management
• Products Module
• Service Level Agreement (SLA) Tracking and Monitoring
• Knowledge Base
• Integrated Response Templates
• Dashboards
• Escalation Automation
• Scripts Module
• Self-service Portal
• Integration with the Corteza Application Ecosystem
• Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
• Complete integration with Crust’s CRM
• Mobile ready

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