Why Customer Service Matters in the Healthcare Industry

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Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

What Are Examples of Case Management?

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If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more

Does Digital Transformation Work?

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Yes, but only if the digital transformation strategy is realistic and adequately planned. A digital transformation is not just about an IT system upgrade or greenfield implementation.

Firstly, it involves examining all the data resources and processes in an organisation. So, it would help if you saw how these two categories interact. Secondly, you must define how the interactions can be optimised or even re-imagined. And thirdly, you need to determine how you can digitise the results. Read more

How much does it cost to create an app for my business?

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The answer to this question, of course, depends on the approach taken. Possible approaches are:

  • Traditional in-house development
  • Outsourced development
  • Low-Code development (either in-house or outsourced)

Traditional in-house development and outsourced development is normally slow and expensive. However, Low-Code development is fast, and it saves money.

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What is Case Management?

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Wikipedia defines Case Management as “…the co-ordination of services on behalf of an individual person who may be considered a case in different settings such as health care, nursing, rehabilitation, social work, disability insurance, employment and law.”

A great case management solution give your organisation the tools to evolve and include these different settings. This should irrespective of your current context and IT posture. Read more