Entries by Niall McCarthy
Customer Resource Management Will Need Agentic AI
Introduction Customer Relationship Management is undergoing a fundamental transformation that extends far beyond traditional automation. As we move through 2025 and toward 2026, CRM systems are evolving from passive data repositories into active, intelligent platforms powered by armies of AI agents that work autonomously to manage customer relationships, predict behaviors, and execute complex workflows without […]
Corporate Solutions Redefined For AI Enterprise
Introduction The convergence of artificial intelligence with corporate enterprise systems represents one of the most significant technological shifts in business history. As organizations navigate this transformation, they are fundamentally redefining how corporate solutions operate, from static process automation to dynamic, intelligent architectures capable of autonomous decision-making and continuous learning. The Emergence of AI-Native Enterprise Architecture […]
Customer Resource Management v Enterprise Systems Integration
Introduction The integration of Customer Relationship Management (CRM) systems with legacy enterprise environments presents one of the most complex challenges facing modern organizations. As businesses strive to modernize their operations and deliver superior customer experiences, they often encounter significant obstacles when attempting to bridge the gap between contemporary CRM solutions and established enterprise systems that […]
Enterprise Systems Most Suited to Agentic AI
Introduction Based on comprehensive research into current market implementations and future potential, several categories of enterprise systems emerge as particularly well-suited for agentic AI integration. These systems share common characteristics that make them ideal platforms for autonomous AI agents to operate effectively and deliver transformative business value. Customer Resource Management (CRM) and Customer Service Systems […]
Types Of Technologists For Supplier Relationship Management
Intro Supplier Relationship Management has evolved from traditional procurement processes into a sophisticated, technology-driven discipline that requires diverse technical expertise. Modern SRM initiatives demand a comprehensive team of specialized technologists to manage complex supplier ecosystems, implement advanced digital solutions, and drive strategic value creation. Organizations that integrate the right technical talent into their SRM programs […]
When Not To Have An Enterprise Systems Group
Introduction The modern enterprise technology landscape has witnessed an increasing trend toward establishing Enterprise Systems Groups (ESGs) as centralized organizational units responsible for managing, implementing, and governing enterprise-wide technology solutions. While these specialized teams often deliver substantial value through standardization, integration, and strategic technology alignment, there are compelling business contexts where implementing an Enterprise Systems […]
