Introduction The question of whether open-source solutions can achieve dominance in customer resource management represents one of the most consequential strategic debates in enterprise system software today. As organizations worldwide grapple with escalating costs, vendor dependency and mounting digital sovereignty concerns, the CRM landscape stands at an inflection point where the fundamental architecture of customer […]

Introduction AI-enhanced Customer Resource Management is moving from experimental pilots to the operational core of enterprises. The promise is compelling: more responsive service, radically lower operational costs, and richer, continuously updated intelligence about customers and ecosystems. Yet the risks are equally real: over-automation that alienates customers and staff, dependency on opaque foreign platforms, and governance […]

Introduction Enterprise system migration represents one of the most complex undertakings an organization can face, requiring meticulous orchestration across technology, processes, people, and governance. For Enterprise Systems Groups tasked with navigating these transformations, success hinges not merely on technical execution but on establishing a comprehensive management framework that aligns migration activities with strategic business objectives […]

Introduction Europe faces an unprecedented information security paradox that extends far beyond the familiar geopolitical threats from China and Russia. The continental commitment to transparency, openness, and democratic accountability – which rightfully defines European civilization – has created vulnerabilities that are being systematically exploited not only by authoritarian state adversaries but increasingly by American technology […]