--- title: "Use Cases" description: "Enterprise AI use cases built with @Human: assistants, chatbots, case tools, dashboards, field apps and compliance tools, all governed from the start." url: "https://www.planetcrust.com/use-cases/" date_modified: "2026-10-27T09:28:53+01:00" --- # What will you build with @Human? Assistants, case tools, dashboards, field apps and compliance tools, all built on one platform and governed from the first line. Here's what teams build, and how each one stays compliant, cheap to run and free of lock-in. [Assistants and chatbots](#uc-assistants)[CRM, ERP and enterprise systems](#uc-triage)[Dashboards and reporting](#uc-dashboards)[Citizen and field applications](#uc-field)[Operations and workforce](#uc-operations)[Governance and compliance tools](#uc-compliance) [Book @Human Walkthrough](#book-walkthrough)[See plans & pricing](https://www.planetcrust.com/pricing/) ![Animation of native @Human dashboards: heatmap, Sankey, sunburst, treemap, ThemeRiver, calendar and classic charts building in](https://www.planetcrust.com/wp-content/uploads/2026/10/human-usecase-dashboards-poster.webp) ![Animation: a council website chatbot answers a question with its source, then hands a housing question to a person](https://www.planetcrust.com/wp-content/uploads/2026/10/human-usecase-chatbot-poster.webp) 01 · Use case ## Assistants and chatbots Embeddable chatbots and in-app assistants that answer from your own records, hand sensitive topics to a person, and log every answer. - Answers grounded in your project's knowledge bases, with sources - Guardrails and topics that always go to a person - Choice of AI provider, and the rest of the app runs independently ![Citizen assistant: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ps-app-3.jpg) Public sector ### Citizen assistant Residents ask about bins, requests and services any time of day. Anything about benefits or housing goes to a person. ![Patient assistant: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-hc-app-3.jpg) Healthcare ### Patient assistant Appointment help and everyday questions, with clinical concerns flagged to the care team. Health data stays in the hospital's own infrastructure. ![Learner assistant: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ed-app-3.jpg) Education ### Learner assistant Helpful hints that build understanding, with teacher visibility and safeguarding routes. Concerning messages reach the safeguarding lead by rule. ![Benefits case review app with an assistant summary and fundamental rights check](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ps-app-2.jpg) 02 · Use case ## CRM, ERP and enterprise systems Customer records, finance, claims, cases and service desks, where AI summarises and suggests, and people decide. Every outcome is logged with its reasons. - Assistant summaries that hide special-category data - Fundamental rights checks on decisions about people - Approval gates so people make every decision ![Referral triage: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-hc-app-1.jpg) Healthcare ### Referral triage Referrals sorted by urgency, with missing information chased by rule. Clinicians approve every triage. ![Claims desk: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-fs-app-1.jpg) Insurance ### Claims desk Photos, assessments and explainable fraud signals in one view. A named handler approves every payment. ![Service desk: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-msp-app-2.jpg) IT services ### Service desk Tickets routed by rules, replies drafted with sources. Routing uses zero tokens. ![Complaints and Consumer Duty dashboard with stacked bars, doughnut, line and bar charts](https://www.planetcrust.com/wp-content/uploads/2026/10/human-fs-app-2.jpg) 03 · Use case ## Dashboards and reporting Native charts on live data: heatmaps, Sankey flows, sunbursts, treemaps, calendars and every classic chart, all included. - Board-ready reports traceable to reviewed records - Drill down from any chart to the records behind it - Reports and alerts run as reliable automation ![Programme impact: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ngo-app-1.jpg) Charities ### Programme impact Monthly returns become board-ready charts and insights. Every figure traces to a locked return. ![Progress and fairness: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ed-app-2.jpg) Education ### Progress and fairness Progress by subject, skills profiles and fairness checks by group. Teachers confirm every grade. ![Client governance hub: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-msp-app-1.jpg) Managed services ### Client governance hub Every client's apps, evidence and incidents on one screen. Each client is its own governed project. ![CityConnect citizen services portal with a live map of requests](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ps-app-1.jpg) 04 · Use case ## Citizen and field applications Public portals, community maps and mobile apps for staff in the field, with personal data protected at every step. - Public apps that open straight from a link - Sensitive locations and identities hidden by the data register - Privacy notices accepted inside the app ![Community reporting map: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ngo-app-2.jpg) Environment ### Community reporting map Citizens report threats to wildlife and rivers on a live map. Exact wildlife locations are hidden from the public. ![Field visits: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-ngo-app-3.jpg) Social care ### Field visits Visit lists and notes for social workers, using household codes. Only codes appear on the device. ![Claim tracker: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-fs-app-3.jpg) Insurance ### Claim tracker Customers follow their claim step by step with a named handler. Consent is recorded in the app. ![Content calendar app with posts by channel and brand policy approval](https://www.planetcrust.com/wp-content/uploads/2026/10/human-usecase-content-calendar.jpg) 05 · Use case ## Operations and workforce Rosters, volunteers, stock and content: the everyday operations that run best as tested, programmatic automation. - Programmatic automation first, so routine work is token-free - Checks like consent or safeguarding run on every change - Drafts by AI, approval by people ![Ward rostering: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-hc-app-2.jpg) Healthcare ### Ward rostering Shifts, leave and corrections for hospital wards. Night-work consent checked on every roster change. ![Volunteer hub: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-nfp-app-2.jpg) Not-for-profit ### Volunteer hub Rotas, safeguarding checks and volunteer hours. Renewals flagged by rule. ![Community pantry: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-nfp-app-3.jpg) Community ### Community pantry Referrals, stock and parcels with low-stock appeals. Households shown as private codes. ![Animation: the EU AI Act risk checker classifies a CV screening assistant as high-risk and sets up its governance](https://www.planetcrust.com/wp-content/uploads/2026/10/human-usecase-risk-checker-poster.webp) 06 · Use case ## Governance and compliance tools Tools that classify AI systems, track every change and prove compliance, built on the same platform as everything else. - Classify AI systems against the EU AI Act and ISO/IEC 42001 - Every change triggers an impact review - Evidence packs for auditors, on demand ![Impact review: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-governed-change-poster.webp) Change control ### Impact review Add a field and the register, privacy notice and risks update before release. Three people sign before it goes live. ![Governance hub: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-msp-app-1.jpg) Multi-client ### Governance hub Pending sign-offs, incidents and evidence for every client. Real-time alerts open incidents. ![Runs with AI on or off: example app built on @Human](https://www.planetcrust.com/wp-content/uploads/2026/10/human-runs-without-ai-poster.webp) Resilience ### Runs with AI on or off Switch providers or unplug AI, and the service keeps running. Core work is programmatic automation.